Implementation of "narrowing" is used not only directly in services and production but also in related area – administrative processes. The programme is therefore prepared just for employees in administrative applying Lean rules.

Key programme themes:

• What is Lean management and its relationship to administrative and services (theory, approaches)
• Lean administration from customer's point of view
• Wasting in administration – MUDA *)
• Administration flow towards production
• 5S in administrative – basics – practical examples and good tips like visualisation, planning etc.
• Kanban and flow in administrative
• Identification and mapping of values flow (VSM)
• Mapping values flow
• Optimalisation of administrative process – creating continual and sustained processes
• Simulation games and examples of continual administrative flow